WE’VE GOT YOUR BACK
Supporting You and Your Practice
When you bring Solea into your practice, our world-class services (Training, Support, and Community) come with it. At Convergent Dental, we are committed to making sure you get the most out of your Solea, and we provide the resources to enable your success.
Join Solea Nation
Solea is not just a laser, it’s a community! Solea dentists and staff receive the full support of Convergent Dental and their peers. Check out the annual Solea User Group Meeting where #SoleaNation comes together to share insights and expertise.
Success With Solea
Our comprehensive training and continuing education programs are designed to ensure that doctors can integrate Solea quickly and seamlessly – so dentists can focus on the dentistry instead of the device.
On-Boarding and Education
Solea is simple to use. You will be fully capable and comfortable using Solea after a one-day, comprehensive training session conducted by a Solea trainer. At installation, a Field Service Engineer will train your clinical support staff on daily setup and maintenance, and other routine Solea maintenance activities.
You will have access to a vast library of online resources, including training materials, case studies, discussion boards, and more. Whether you want to master a new procedure or bring a new assistant up to speed on set-up and maintenance, everything you need is available in a digital format.
On-Site Training & Support
Newly trained Solea dentists work closely with a Clinical Coach to plan and review their first few weeks of Solea procedures, reinforce training and help with any challenges.
Convergent Dental has you covered. Our Field Service Engineers provide dedicated, nationwide coverage. Solea is Wi-Fi and cellular enabled, allowing for the efficient problem diagnosis and resolution, as well as for automated delivery of performance enhancing software updates.
Solea Success Managers
To ensure Solea users are always learning and up-to-date with the latest Solea announcements, each practice works with a dedicated Solea Success Manager. Educational sharing calls are held to cite clinical cases, best practices, and share any new information related to laser dentistry.
Solea doctors have access to exclusive content and information that includes peer discussion boards, training modules, and all the latest literature and information needed to optimize your experience with Solea.
When you choose Solea you don’t just get a laser that delivers unmatched performance, you get a team of experts who provide unrivaled support and service. We’re here to answer any questions and provide solutions, ensuring you get the most out of your investment.
In-House Customer Success Team
Our in-house Customer Success team consists of both technical and clinical experts. Service can be reached via phone or text at 800-880-8589, email at firstname.lastname@example.org or web portal 5 days a week from 8am-8pm ET. We typically can address your issue within minutes and can solve most issues remotely by accessing your Solea through a Wi-Fi connection. We are proud to provide world class service every day.
Sometimes our Solea doctors want peer to peer collaboration. We understand the need and have a community of responsive Solea dentists that thrive on sharing their clinical experiences. SoleaDoctors.com is an online community that supports peer-to-peer knowledge sharing and collaboration. Review clinical cases, post a question or comment, and engage with Solea Nation.
Convergent Dental has you covered. Our Field Service Engineers provide dedicated, nationwide coverage, and have the training, knowledge, and experience to provide you with the highest level of support. In the unlikely event of needing urgent service, a Field Service Engineer will be on-site within 72 hours.
Solea is Wi-Fi and cellular enabled, allowing for the efficient problem diagnosis and resolution, as well as for automated delivery of performance enhancing software updates
Our service contract ensures that your Solea always performs at the highest level. The contract covers on-site repairs, part and component replacement, labor and travel fees, out-of-warranty repair costs and customer support by phone or internet. It also includes software updates that optimize Solea performance and access to comprehensive online training courses.