When you choose Solea you don’t just get a laser that delivers unmatched performance, you get a team of experts who provide unrivaled support and service. We’re here to answer any questions and provide solutions, ensuring you get the most out of your investment.
In-House Client Service Team
Our in-house client service team consists of both technical and clinical experts. By combining a rich understanding of both laser and dental procedural techniques, we have the knowledge to provide a wide range of expertise. Service can be reached via phone or text at 800-880-8589, email at firstname.lastname@example.org or web portal 5 days a week from 8am-8pm ET. We are usually able to address your issue within minutes and can solve many issues remotely by accessing your Solea through a Wi-Fi connection. We are proud to provide world class service every day.
Sometimes our Solea doctors want peer to peer collaboration. We understand the need and have a community of responsive Solea dentists that thrive on sharing their clinical experiences. The community can be accessed through SoleaDoctors.com – simply post a question to learn, review cases to discover, or participate in conversations and collaborate. This resource gives us a depth of expertise to ensure you can use Solea every day.
All of our technicians have a wealth of experience and are all Convergent Dental employees. In fact, we only hire technicians with a minimum of 5 years of field experience, so they have the training, knowledge and experience to give you the highest level of support. In the unlikely event of needing urgent service, a technician will be on site within 72 hours.
Our service contract ensures you always get the most out of your Solea and it always keeps performing at the highest levels. The contract covers all parts, labor and travel required to maintain the unit. The service contract also includes free software updates that are crucial to optimize the performance of your Solea, and free access to comprehensive online training courses that ensure you know the latest ways Solea is changing what it means to go to the dentist.